Shipping Policy

Below you will find the average delivery times for all our packages:

- Once an order is placed, we need 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.

- Once your order has been processed, it will be dispatched and delivery takes an average of 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order is processed and delivered.

Placing an order

The ordering process at Serene is as simple as possible. First you need to go to the product page and add the desired product to the shopping cart. To do this, click on the black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is OK, click on the "Proceed to checkout" box. On the information page, you must enter the correct address details. Make sure that all the details are correct. Once this information is filled in correctly, you can click on the "Continue Shipping" button.

On the "Shipping" page, you have the opportunity to verify the address details you have entered. It is also noted that every shipment is sent completely free of charge. As a sign of appreciation to our customers, we always cover the costs of shipping and delivery.

When it comes to payment options, you have the choice between different payment methods. At serene-toronto.com, all payment options are SSL encrypted, so you can always rely on a secure payment environment.

- Credit card (AMEX, Mastercard, Maestro, Visa)

- Paypal account

Once you have selected the correct payment method, you must click on the "Complete Order" box and you will be redirected to the payment method you have chosen. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is also no minimum order required.

Shipping your order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure that your order is processed and shipped as quickly as possible.

So that we can offer you fair prices for our products, we have chosen to collect packages in bulk and ship them all at once after the minimum quantity has been reached. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are very busy and there may be delays due to the effects of the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.

To ensure that your order is shipped today, please contact us by email. Our service team will be happy to advise you on the right solution.